DEFLEKT

DEFLEKT

(4.7)
Freemium
Web
Best for: Support & Deflect Tickets
DEFLEKT preview
283 upvotes
96 bookmarks
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Our Verdict

Deflekt is a highly effective AI tool designed to automate responses and significantly reduce support tickets, making it an excellent choice for businesses seeking to streamline their support operations and improve efficiency.

About DEFLEKT

Deflekt is an AI-powered tool designed to streamline customer and coworker support by automating responses to common questions, reducing the volume of support tickets. It integrates seamlessly with existing helpdesk systems like Zendesk and Intercom, taking only five minutes to set up. Deflekt supports multiple channels, including email, web chat, Slack, and Microsoft Teams, ensuring inquiries are addressed efficiently. This tool is particularly beneficial for businesses aiming to improve response times and overall efficiency. By automating routine tasks, Deflekt allows support teams to concentrate on more critical issues. The platform also offers customization options, enabling users to tailor content and branding to match their specific business needs. Deflekt helps cut down on response time, improve efficiency, and focus more on critical issues while automating routine tasks. It offers various impressive features and customization options that allow you to localize content to match your brand tone and voice.

Review Summary

Performance Score
A+
Interface
Superior
AI Technology
Natural Language Processing, Machine Learning
Purpose of Tool
Automates customer and coworker support, reducing the number of tickets.
Compatibility
Desktop Computers, Laptop
Pricing
Free with Paid Starts at $17
Rating
4.7/5
Accessibility 4.7
Compatibility 4.6
Features 4.6
User Friendliness 4.7

Who Is This Tool Best For?

  • Customer Support Teams: Deflekt automates responses to common questions, allowing their agents to focus on more complex issues.
  • IT Departments: The platform can manage internal communication and reduce the burden on support staff.
  • E-commerce Businesses: Deflekt handles customer inquiries about products, orders, shipping, and returns.
  • SaaS Companies: It can answer product-related questions and provide technical support, improving user experience and reducing customer frustration.

Key Features

Multi-channel Support
Easy Setup
AI-driven Automatic Ticket Deflection
Customizable Content
Brand Localization
Seamless Integration
Document Management
Support Several Languages

Pricing Plans

Free Trial

Free
  • 1 project
  • All channels
  • 100 documents
  • One-time 100 deflections

GROW PLAN

$17
  • 3 projects
  • All channels
  • 1.000 documents
  • 1.500 deflections monthly

PRO PLAN

$67
  • 10 projects
  • All channels
  • 5.000 documents
  • 6.000 deflections monthly

CUSTOM PLAN

$499

Pros & Cons

Pros

  • It automates responses and significantly cuts down the number of support tickets.
  • It only takes 5 minutes to set up and is easy for any business to start.
  • It works seamlessly across various channels.
  • You can set the content, tone, and branding to match your business.

Cons

  • Limited support for older platforms.
  • Setting up multiple channels and fine-tuning content could be complex for some users.

Frequently Asked Questions

A project refers to a collection of documents, branding, and channels, such as email or web chat, while channels are the methods through which users interact with the tool.
Yes, Deflekt integrates with popular systems like Zendesk and Intercom, streamlining your workflow and enhancing ticket deflection.
You can add documents such as PDFs, Word files, and webpages. The number of documents you can upload depends on your subscription plan.

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