ECLIPSE-AI

ECLIPSE-AI

(4.4)
Freemium
Web / Mobile
Best for: Customer Experience Teams
ECLIPSE-AI preview
276 upvotes
146 bookmarks
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Our Verdict

Eclipse AI is a robust platform for analyzing customer feedback effectively, suitable for diverse business needs. While some features are exclusive to paid plans, it proves to be an invaluable asset for enhancing customer experience through its advanced technology and user-friendly design.

About ECLIPSE-AI

Eclipse AI is an AI-powered platform designed to centralize and analyze customer feedback from various channels. It delivers actionable insights to enhance customer experience, making it an essential tool for businesses aiming to improve customer satisfaction. The platform's advanced technology and user-friendly design cater to diverse business needs, providing a robust solution for analyzing customer feedback effectively.

Review Summary

Performance Score
A
Content/Output Quality
High
Interface
User-Friendly
AI Technology
Advanced
Purpose of Tool
Customer Feedback Analysis
Compatibility
Multiple Platforms
Pricing
Free Plan; Paid Plans from $120/month
Rating
4.4/5
Customer Feedback Analysis 4.7
AI Insights Quality 4.5
User Interface 4.3
Integration Capabilities 4

Who Is This Tool Best For?

  • Multi-Location Businesses: Companies with multiple locations seeking unified customer feedback analysis.
  • Customer Experience Teams: Teams aiming to enhance customer satisfaction through data-driven insights.
  • Marketing Departments: Departments needing to monitor and respond to customer sentiments across various channels.
  • Franchise Operations: Franchise operations requiring consistent service quality and customer experience across locations.

Key Features

Unified Feedback Collection
AI-Powered Insights
Customizable Dashboards
Social Listening
Speech Analytics
Open-Source Intelligence
Automated Reporting
Integration Capabilities

Pricing Plans

Free Plan

Free
  • 1 user
  • Data source integration
  • Unlimited surveys
  • 200 audio/video calls per month
  • Unlimited .csv file uploads

Basic Plan

$120/month
  • 3 users
  • All Free Plan features
  • Custom date filters
  • Automated tagging systems

Professional Plan

$199/month
  • 5 users
  • All Basic Plan features
  • Full API access
  • Reusable tokenized surveys
  • Advanced customization options
  • Free for 30 days

Pros & Cons

Pros

  • Centralizes customer feedback from multiple channels.
  • Provides AI-driven, actionable insights to improve customer experience.
  • Offers customizable dashboards for data visualization.
  • Supports social listening and speech analytics for comprehensive feedback analysis.
  • Integrates with various platforms, enhancing data collection and analysis capabilities.

Cons

  • Some advanced features are only available in paid plans.
  • The platform may require a learning curve for new users.
  • Integration setup may require technical expertise for certain platforms.
  • Real-time data processing may be limited by the volume of incoming feedback.
  • Pricing may be a consideration for small businesses with limited budgets.

Frequently Asked Questions

Eclipse AI is an AI-powered platform designed for centralizing and analyzing customer feedback from various channels to provide actionable insights that enhance customer experience.
Yes, Eclipse AI offers a Forever Free plan that includes basic functionalities suitable for small businesses, such as data source integration and unlimited surveys.
Key features include unified feedback collection, AI-powered insights, customizable dashboards, social listening, speech analytics, and automated reporting.
Eclipse AI is ideal for multi-location businesses, customer experience teams, marketing departments, and franchise operations looking to enhance customer satisfaction through data-driven insights.
Eclipse AI offers a Free Plan and paid plans starting from $120/month, which include additional features and user licenses.

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