FEEDBASE CO

FEEDBASE CO

(4.1)
Freemium
Web
Best for: Startups, Customer Engagement Teams, Businesses Seeking Insights, Product Managers, User Experience Designers
FEEDBASE CO preview
338 upvotes
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Our Verdict

Feedbase is a powerful feedback management tool with an intuitive design and AI-driven insights, ideal for startups and customer engagement teams. While customization options are somewhat limited, it remains an excellent choice for enhancing customer engagement and gathering user feedback.

About FEEDBASE CO

Feedbase is a customer feedback tool that enables businesses to collect and analyze user input directly on their websites through an embedded widget. It simplifies feedback management by consolidating responses into an AI-powered dashboard that provides summaries and actionable insights. Feedbase is an excellent choice for startups and teams aiming to enhance customer engagement and gather user feedback efficiently.

Review Summary

Performance Score
A
Content/Output Quality
High
Interface
User-Friendly
AI Technology
Advanced
Purpose of Tool
Customer Feedback Management
Compatibility
Websites
Rating
4.1/5
Integration Ease 4.4
Dashboard Insights 4.1
Customization Options 3.5
Real-Time Analytics 4.5

Who Is This Tool Best For?

  • Product Managers: Seeking efficient ways to gather and prioritize user feedback.
  • Startups: Needing a cost-effective solution to understand customer needs.
  • Marketing Teams: Aiming to enhance customer engagement through direct feedback channels.
  • Customer Support Teams: Looking to identify and address recurring customer issues promptly.

Key Features

Easy Integration
AI-Powered Dashboard
Customizable Feedback Widgets
Real-Time Analytics
User Voting System
Team Collaboration Tools
Email Notifications
Custom Domains

Pricing Plans

Free Plan

Free
  • one site
  • one feedback widget
  • a simple dashboard
  • email notifications

Startup Plan

$9/month
  • unlimited sites
  • feedback widgets
  • an AI-powered dashboard
  • priority support
  • email notifications
  • early access to new features

Business Plan

Pricing Available Upon Request
  • all Startup Plan features
  • additional advanced tools
  • dedicated support tailored for larger teams

Pros & Cons

Pros

  • Easy to integrate with a simple script.
  • AI-powered dashboard provides actionable insights.
  • Customizable feedback widgets enhance user engagement.
  • Real-time analytics assist in prompt decision-making.
  • User voting system helps prioritize features based on customer demand.

Cons

  • Limited customization options for feedback widgets.
  • Advanced features are only available in paid plans.
  • No mobile app for on-the-go feedback management.
  • Integration with other tools may require technical expertise.
  • Pricing for larger teams is not transparently listed.

Frequently Asked Questions

Feedbase is a customer feedback tool that allows businesses to collect and analyze user input through an embedded widget on their websites. It consolidates responses into an AI-powered dashboard for actionable insights.
Yes, Feedbase offers a free plan that includes one site, one feedback widget, a simple dashboard, and email notifications, making it suitable for small businesses or startups.
Key features of Feedbase include easy integration, an AI-powered dashboard, customizable feedback widgets, real-time analytics, and a user voting system.
Feedbase is ideal for product managers, startups, marketing teams, and customer support teams looking to gather and prioritize user feedback effectively.
Feedbase offers a free plan, a Startup Plan starting at $9/month for unlimited sites and advanced features, and a Business Plan with pricing available upon request for larger teams.

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