Help Center

Help Center

(3.7)
Freemium
Web
Best for: AI Support, Knowledge Base Management
Help Center preview
293 upvotes
98 bookmarks
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Our Verdict

Help Center provides a simple, AI-powered support tool with a rare free plan. It's designed for speed, clarity, and scale, offering a help desk and chatbot hybrid that's perfect for resource-strapped startups and small teams. With easy setup and affordable pricing, it's an excellent solution for automating customer support.

About Help Center

Help Center is a web-based AI support platform designed for small businesses, solopreneurs, and SaaS companies. It combines a public-facing knowledge base, chat widget, and smart AI-powered search to automate customer support. The AI learns from your documentation to answer common questions instantly, reducing manual ticket volume. Paid plans unlock features like a support inbox and more collaborative tools, turning it into a lightweight, scalable help desk solution. Help Center offers a support system designed for speed and clarity. It provides just enough features to stay ahead of customer questions, making it ideal for resource-strapped startups and small teams. With fast setup and ease of use, Help Center is an affordable solution priced with lean budgets in mind.

Review Summary

Performance Score
B+
Content/Output Quality
Contextual & Responsive
Interface
Clean & Minimalist
AI Technology
AI Chatbot, Smart Search, Context-Aware Responses
Purpose of Tool
Provide AI-powered customer support via widgets and help articles
Compatibility
Web-Based, Embeddable on Any Site
Pricing
Free plan + Paid plan from $19/user/month
Rating
3.7/5
Accessibility 3.7
Compatibility 3.7
User Friendliness 3.8

Who Is This Tool Best For?

  • Startup Founders: Who need to automate support without hiring agents
  • SaaS Teams: Wanting to deflect tickets with a knowledge base
  • Agencies: Managing multiple client-facing sites
  • Small Businesses: Offering self-service help without a full CRM
  • Solo Developers: Seeking a no-fuss support chatbot

Key Features

Public Knowledge Base
Embeddable Chat Widget
AI Chatbot (Context-Aware)
Smart Search Functionality
Support Inbox (Paid Plan)
Admin Dashboard
Ticket Management
Usage-Based Answer Limits

Pricing Plans

Free Plan

$0/month
  • Public knowledge base
  • Embeddable chat widget
  • AI chatbot with 50 answers/month
  • Community support

Business Plan

$19/user/month
  • Everything in Free
  • AI chatbot with 500 answers/month
  • Full support inbox for ticket management
  • Admin tools for team scaling
  • Email/chat ticket responses

Pros & Cons

Pros

  • Free plan includes real AI chatbot support
  • Clean widget and help article setup
  • Works well on small websites or SaaS tools
  • Fast setup—no dev skills required
  • Affordable pricing at just $19/user

Cons

  • Chatbot limited to 50–500 answers/month
  • No advanced automation features
  • Not suited for enterprise-scale support teams
  • Ticketing only available on paid plan
  • Limited integration with external tools

Frequently Asked Questions

You can access its core features like chatbot, help center, and widget with no cost at all.
The free plan allows up to 50 answers/month, while the paid plan increases that to 500/month.
Yes. You can change its look and behavior to match your site or brand.
Only on the Business plan. It allows you to manage and respond to incoming tickets directly.
You may need to upgrade or purchase additional usage credits depending on your plan.

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