LiveChat

LiveChat

(4.3)
Paid
Web
Best for: Small To Medium Businesses
LiveChat preview
334 upvotes
94 bookmarks
Visit Website

Our Verdict

LiveChat emerges as a strong contender for businesses looking to enhance customer interactions. Its user-friendly design and extensive integrations are notable. The absence of a free plan might be a drawback for some. Overall, it's a valuable tool for boosting customer support and engagement.

About LiveChat

LiveChat is a real-time communication platform designed to enhance customer support and increase sales through instant interactions with website visitors. It offers a customizable chat widget and supports simultaneous chats with features like canned responses, file sharing, and typing previews. The platform integrates with over 200 third-party applications, including Shopify, Salesforce, and WhatsApp, consolidating communications from various channels into one dashboard.

Review Summary

Performance Score
2.5/5
Content/Output Quality
Good
Interface
User-Friendly
AI Technology
Limited
Purpose of Tool
Customer Support Enhancement
Compatibility
Web-Based
Pricing
Starts at $20 per agent/month
Rating
4.3/5
User Interface 4.8
Integration Capabilities 4.1
Customization Options 4.4
Analytics Features 3.8

Who Is This Tool Best For?

  • Small to Medium-Sized Businesses: Those seeking an affordable solution to enhance customer support.
  • eCommerce Stores: Online retailers aiming to boost sales through real-time customer engagement.
  • Customer Support Teams: Organizations looking to streamline communication and improve response times.
  • Marketing Departments: Teams interested in leveraging live chat to increase conversion rates.

Key Features

Customizable Chat Widget
Third-Party Integrations
Canned Responses
File Sharing
Typing Previews
Advanced Analytics
AI Assistance
Mobile Accessibility

Pricing Plans

Starter Plan

$20 per agent/month
  • Basic features suitable for small teams

Team Plan

$39 per agent/month
  • Additional features for growing teams

Business Plan

$59 per agent/month
  • Advanced features for larger organizations

Enterprise Plan

Custom Pricing
  • Tailored solutions for enterprise needs

Pros & Cons

Pros

  • User-friendly interface
  • Customizable chat widget
  • Integrates with over 200 third-party applications
  • Offers a 14-day free trial
  • Provides advanced analytics and reporting

Cons

  • No free plan available
  • Pricing may be higher compared to some competitors
  • Limited AI capabilities
  • Some users report service disruptions
  • Requires internet connectivity for optimal performance

Frequently Asked Questions

LiveChat is a real-time communication platform designed to enhance customer support and increase sales through instant interactions with website visitors. It offers features like a customizable chat widget, canned responses, file sharing, and integrates with over 200 third-party applications.
LiveChat does not offer a free plan, but it provides a 14-day free trial for users to explore its features before committing to a subscription.
LiveChat offers four pricing plans: Starter at $20 per agent/month, Team at $39 per agent/month, Business at $59 per agent/month, and a custom-priced Enterprise plan tailored for larger organizations.
LiveChat is ideal for small to medium-sized businesses, eCommerce stores, customer support teams, and marketing departments looking to enhance customer engagement and streamline communication.
Pros include a user-friendly interface, customizable chat widget, and integration with numerous applications. Cons include the lack of a free plan, potentially higher pricing compared to competitors, and limited AI capabilities.

Alternatives to LiveChat

KEEPI
(4.7)

Keepi is an AI knowledge copilot designed to help users capture and organize various forms of information, such as images, URLs, documents, and ideas, all in one centralized location. By structuring information effectively, Keepi ensures everything is easily accessible and can be utilized in different contexts. It also offers a feature to convert voice messages into text, facilitating easier replies and functioning as a versatile assistant.

Web
ARIANA
(4.3)

Ariana is an innovative chat assistant powered by Chatgpt 4, designed to provide relevant and helpful answers. Accessible via WhatsApp, it enhances daily productivity by automating repetitive tasks. Users can receive instant solutions, ideas, and suggestions, making it feel like chatting with a knowledgeable assistant. This AI tool is beneficial for customer service teams automating inquiries, sales teams qualifying leads, freelancers managing client communication, and small businesses streamlining client service. With features like 24/7 automated support, task automation, multilingual support, and seamless integration, Ariana ensures efficient and secure communication.

Web

Laterbase is an innovative AI-powered bookmark manager designed to revolutionize how you save, organize, and interact with your online content. This tool enables users to capture any website instantly, organizing it into an easily searchable database, going beyond traditional bookmarking methods. Laterbase enhances productivity by allowing users to chat with their bookmarks, extracting context-driven insights. Its search capabilities ensure quick and easy retrieval of specific content, making it an ideal solution for students, researchers, and professionals seeking to streamline the bookmarking process and efficiently manage large amounts of information.

Web

Goose AI is an efficient platform delivering NLP-as-a-Service, providing fully managed AI infrastructure at a fraction of traditional costs. It supports models like GPT-Neo 1.3B, GPT-J 6B, and GPT-NeoX 20B for text completion and generation. Designed for easy migration through simple API integration, it's a cost-effective solution for developers and businesses aiming to streamline AI implementation. The platform ensures faster performance and a seamless experience with industry-standard API feature parity. Goose AI offers a range of powerful language models accessible through easy API integration, making it scalable for startups and large enterprises. While highly cost-effective compared to traditional AI infrastructure, it may require some technical expertise for optimal integration and primarily focuses on text-based applications.

Web
ECHO AI
(4.5)

Echo AI is an intelligent platform designed to enhance customer engagement through customizable AI chatbots. These chatbots are equipped to handle queries, provide support, and utilize sentiment analysis, enabling businesses to refine their service strategies. Seamless integration with existing systems simplifies adoption without data loss. Data analytics offer valuable insights into customer behavior, facilitating informed decision-making. Echo AI enhances ROI while maintaining high service quality, making it a valuable asset for improving customer engagement.

Web

TaxBotGPT is an AI-powered tax assistance platform designed to simplify tax preparation. It provides personalized tax advice, real-time deduction suggestions, and customized strategies by analyzing financial data such as income, expenses, and business activities. This helps individuals, freelancers, and small businesses save time and money by maximizing deductions and minimizing tax liabilities. With a user-friendly interface, TaxBotGPT automates many aspects of the tax process, providing detailed insights and suggestions for optimal tax strategies, making tax preparation less daunting. It's an excellent tool for those looking to streamline their tax processes and gain valuable insights into their financial data.

Web
JAN
(4.7)

Jan is an open-source platform that enables users to run local language models on their devices, thanks to its dedicated server. It features a model hub that simplifies running various models like Mistral, Llama3, and Gemma. Users can also connect to advanced cloud models, including Cohere, OpenAI, and Groq. One of the key benefits of Jan is the ability to set up and operate a personal API server using local models. Additionally, it allows users to interact with files to extract information and insights. This functionality supports the creation of custom AI assistants capable of remembering conversations and executing tasks, providing a highly personalized AI experience.

Web
WP Chat
(4.3)

WP Chat is an AI-powered live chat platform designed specifically for WordPress websites, enhancing customer support through AI-powered live chat. It automates responses and offers real-time assistance, streamlining customer interactions and boosting satisfaction. With easy integration into WordPress, website owners can set up live chat functionality with minimal effort. The AI manages repetitive tasks, escalating complex queries to human agents when needed, making it an essential tool for businesses looking to enhance their customer service while saving time.

Web