Question Base

Question Base

(4.3)
Paid
Web
Best for: AI Support Knowledge Base Powered by Your Slack
Question Base preview
248 upvotes
378 bookmarks
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Our Verdict

Question Base addresses internal support burnout by providing an AI solution that listens, learns, and responds intelligently. Its seamless Slack integration and ability to build an internal knowledge base in the background impressed our AIChief team. It serves as an AI teammate who is always available, never forgets, and understands your team’s context, boosting productivity and keeping your team focused. It is a valuable tool for fast-scaling startups and overloaded teams.

About Question Base

Question Base is an AI-powered internal knowledge tool that integrates directly into Slack to capture, organize, and automatically answer recurring questions across teams. By learning from real-time conversations, it builds a dynamic knowledge base, reducing reliance on formal documentation or cluttered wikis. When a question is asked in Slack, Question Base either instantly answers it or notifies a teammate to reply, capturing the response for future use. This leads to a smarter system over time, minimizing repetitive queries and ensuring critical information is consistently available 24/7. It's an ideal solution for product, engineering, HR, and customer support teams aiming to streamline internal communications with minimal effort.

Review Summary

Performance Score
A
Content/Output Quality
Context-Aware, Fast
Interface
Seamless Slack Experience
AI Technology
NLP for Intent Detection, Semantic Search, Conversational AI
Purpose of Tool
Automate internal support by turning Slack Q&As into an AI knowledge base
Compatibility
Slack Integration (Web/Desktop/Mobile)
Rating
4.3/5
Accessibility 4.3
Compatibility 4.2
User Friendliness 4.4

Who Is This Tool Best For?

  • HR Teams: Save hours answering policy questions by letting AI surface accurate, approved answers from past Slack conversations instantly.
  • Product Teams: Help teammates find feature info and changelogs fast no more tagging PMs or searching message history endlessly.
  • Customer Support: Reduce internal pings with AI that answers repetitive product and process questions automatically via Slack.
  • Engineering Teams: Avoid constant 'How do I deploy?' messages by turning dev threads into reusable, AI-powered internal documentation.

Key Features

Slack Integration
Instant Q&A Answering
Auto-Built Knowledge Base
Expert Escalation & Tagging
AI-Powered Search
Answer Suggestions
Contextual Response Learning
Privacy & Admin Controls
Analytics Dashboard
Customizable Access Rules

Pricing Plans

Starter Plan

$99/month
  • Unlimited Slack questions
  • Auto-answering from past chats
  • 1 Slack workspace
  • Core analytics
  • Admin control features

Pro Plan

Custom Pricing
  • Everything in Starter, plus:
  • Multi-workspace support
  • Usage reporting & dashboards
  • Advanced privacy settings
  • Priority support & onboarding

Pros & Cons

Pros

  • Seamless integration into existing Slack workflow
  • Learns answers from real conversations
  • Reduces repeat questions instantly
  • Keeps knowledge centralized and searchable

Cons

  • Limited support outside Slack
  • May need time to learn enough context
  • No native integrations with tools like MS Teams
  • Lacks advanced document import tools

Frequently Asked Questions

It captures Q&A threads in Slack, tags the expert’s answer, and uses that for future auto-responses.
No. Question Base learns passively from natural conversations, though admins can manually confirm or edit answers.
Yes. It offers admin access control, privacy settings, and secure handling of messages with enterprise-grade practices.
Currently, it’s focused on Slack. Support for additional platforms may come in the future.
You can choose a subscription plan or cancel anytime. Your data remains accessible even if you pause your account.

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